Our Policies

The Important Stuff:  ENJOY YOURSELF!  Our attitude is, “If you’re not having fun doing it, why are you doing it?” and we apply that to working in the store and just being there, too.  We have a lot of fun doing the things we’re doing, and we’d like you to enjoy it, too.  Please just relax and be yourself.   If you have a question, don’t be afraid to ask.  If you have a suggestion, please don’t be afraid to share it.  We love to hear your comments, both good and bad.  And most of all, we love to hear you laugh.

Sitting and Knitting:  We encourage you come into the store to sit and knit whenever you have some time and would like to join us.  There are plenty of seating areas throughout the store.  The only thing we ask is that if a class is going on, respect the class and the instructor by trying to find a seat away from them.  If one isn’t available, then feel free to sit close by but not at the class tables.  Those seats are reserved for paid attendees in that particular class.  We love to see you come in, grab a beverage and a snack, and just enjoy the atmosphere of the shop whenever you can.

Snow Days: If Rochester schools are closed due to inclement weather, morning classes at Skeins will be cancelled. They will be made up during the break week (after the 6th week of class). In the event of weather developing during the day, we’ll post any closings on the website as well as trying to reach you by phone. The store will be open during these times, although we reserve the right to arrive slightly late if required for safety reasons.

Classes: For 6-week classes, you sign up for the same day, time, and instructor each week. We do not offer make-up classes out of fairness to the other students in each class. 6-week class students receive 10% of their purchases of yarn during their session.  All classes must be paid upon registering. No exceptions can be made. In the event you need to cancel your class registration, you may receive a full refund if cancelling at least one week prior to the start of class. No refunds can be made after that time.

We offer something most other stores don’t.  At Skeins, class attendees are not required to use materials from the store.  Need something wound but didn’t buy it from us?  That’s no problem, either.  After all, all we really need to do is push a button.  No charge, no problem.  Just bring it in and we’ll take care of it.

Returns: Fiber returns (hanks not wound and skeins/balls not used yet, of course) are graciously accepted for up to 60 days from the date of purchase with a receipt. Needles are exchanged (no refunds) for 2 weeks from the date of purchase, with a receipt. Unopened notions may be returned for 60 days from the date of purchase with a receipt. Books and magazines are non-returnable. Defective needles can be exchanged at any time. Don’t have your receipt? As long as you gave us your name when purchasing, we’re happy to look it up in the computer for you.